Synology Sub-Distributor & Service Partner for UAE

PNP is an authorized sub-distributor for Synology and an official service partner, offering comprehensive support throughout the UAE.

Our services include:

  • Warranty Extensions for Synology devices.
  • Technical Support with Service Level Agreements (SLA) to ensure timely and efficient assistance.
  • Next Business Day Replacement services for faulty units.
  • In-Warranty Repairs provided at no cost.
  • Out-of-Warranty Repairs with transparent cost estimates, provided the unit was purchased through an authorized UAE channel.

We partner with leading brands like WD, Seagate, Toshiba, and Kingston to offer fully integrated storage solutions tailored to your needs. Our expertise has been recognized with the GEC Top Storage Award in both 2022 and 2023.

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Click to read FAQ about Synology

How Can I setup Synology

Setting up a Synology NAS (Network Attached Storage) device is a straightforward process. The initial steps are consistent, regardless of the extra features you require.

1. Install your storage media (SSD/HDD) into Synology, ensuring you have the capacity you need.
2. connect the device to the network and power it on to initiate the setup.
3. locate your Synology on the network,using the Synology Assistant App.
4. Proceed to configure your RAID and volume based on your storage requirements.

Beyond these foundational steps, customizing your Synology NAS involves specific tasks like setting up Virtual Machines, Docker, remote access, SHR backup to the cloud, and more. Each of these tasks may require separate tutorials, depending on your specific needs.we provide free preconfiguration for Synology devices in the UAE when purchased through us.



How do I use Synology

Synology's DSM operating system offers an easy-to-use graphical interface. Its usage varies based on individual needs. Corporate users might back up Office 365 data and maintain an HA cluster, while home users might use it for photo backups and TV streaming. Most users interact with Synology via mobile phones, TVs, and PCs for tasks like backup, viewing photos, and configuration.


how many cameras does synology support

Smaller devices can accommodate up to 12 cameras, whereas larger ones may support as many as 100 cameras. To determine the camera limit for your specific model, please refer to its specifications. It's important to note that the camera limit corresponds to the maximum number of cameras that can be installed and utilized with the Synology Surveillance Station.

Furthermore, Synology provides a few free licenses with each NAS model: 2 camera licenses for standard NAS units, 4 licenses for NVRs, and 8 licenses for Deep Learning NVRs. If you need any additional camera licenses for Synology in UAE we at PNP can help.



synology how many volumes are supported.

Typically, you'd set up 2-4 volumes with subfolders inside them. Thus, the maximum number of volumes isn't a particularly relevant or practical metric to consider. Instead, a more fitting inquiry is often about the maximum volume size you can establish on a Synology system. For older and certain entry-level models, this size is 16TB. However, most models released since 2010 can support volumes as large as 108TB, while higher-end models can accommodate even larger volumes, ranging from 200TB to 1PB.


How many vms are supported on Synology
Synology VMM enables VMs on compatible NAS models. Key factors for VM performance are the NAS model, CPU power (more allows more VMs), and RAM (more supports more VMs).Remember that applications and workloads within the VMs can vary in resource usage, so one VM can be double the load compared to another one. However, excluding application considerations, Synology NAS devices can typically support anywhere from 1 to 20 virtual machines, depending on the model. In cases like the Flash Station series, with ample RAM, you might even be able to run up to 30 VMs.

For many workloads it might be wiser to choose docker instead of a fully fledged VM. If you need any support for VM or Docker support on Synology in Dubai we can help.



Which is the largest synology nas
Considering the number of bays in a single NAS unit, the largest model is the HD6500 with 60 bays that can be expanded further to 300 bays using expansion units. With consumers , 2 and 4-bay NAS units are quite popular, while in the enterprise , 8 and 12-bay configurations are commonly favored.


how much does synology c2 cost
For C2, there are two plan options, basic and advanced, with pricing distinctions based on your selection of one of the three available data centers (Europe being the most expensive, followed by Taiwan and the Americas). As of October 2023, the annual cost per terabyte (TB) spans from US$60 to US$85. It's important to note that in the UAE, there is no reselling option for C2, meaning that even as a Synology sub distributor, we cannot provide quotes from PNP, and customers must purchase directly.


How much is synology camera license
Synology Camera licenses are available in 1, 4, or 8 Packs. In the current UAE pricing, it's AED 240 for 1 license, AED 770 for 4 licenses, and AED 1350 for 8 licenses. ypically, you would require 1 license per camera, although some special cases, such as multi-lens or transaction cameras, may require more. Synology BC500 and TC500 cameras don't need licenses. These licenses are issued as serial numbers delivered via email. Ensure that your NAS supports the number of cameras you want to add.


how much is synology extended warranty
In the UAE, a 2-year extended warranty for Synology devices costs AED 550 for mainstream devices and AED 1220 for higher-end devices. The choice of warranty extension depends on your specific device. As a Synology Sub Distributor and Service Partner in Dubai, PNP offers additional services beyond warranty extensions, including Next Business Day (NBD) replacement.



how much ssd cache synology Supports

The size of an SSD cache is directly linked to the maximum system memory (RAM), and the upper limit depends on both RAM and the SSD disk size. For example, on a Synology Intel Model with 16GB RAM, you can achieve a maximum SSD cache size of 4TB using 2.5" SSDs. However, if you opt for NVMe cache with this model, the limit is 1.6TB, using 2 x 800GB NVMe SSDs, as this is the maximum size of NVMe SSD supported by Synology as of October 2023.



Where can I find synology price list
We maintain the latest Synology retail prices in the UAE on our website. Additionally, by signing up, you can access the Synology Dealer prices as well. Visit our website for more information.



how often is data scrubbing on synology required
Data Scrubbing is a process that thoroughly examines all the data on your disks to detect any corruption and, when applicable, repair it if you have sufficient redundancy with RAID. To ensure data integrity, it's advisable to schedule a RAID scrub on a monthly basis, provided that your Volume supports this feature.



what is docker in Synology
Docker serves as a container framework. You can think of it as another app store for your Synology NAS. When you install Docker, you gain access to a wide range of applications available on Docker Hub. These apps can be easily run on your Synology device. If you can't find an application on the Synology app store, you'll probably find it on Docker Hub. Although running Docker apps on your Synology requires some container knowledge, it's entirely GUI-based. Being a Synology Support Partner, we atPNP, can help youwith any Docker application needs you may have.



why are synology drives so expensive
Synology Drives are essentially Toshiba MG drives with customized firmware. Synology highlights that these drives deliver enhanced performance due to firmware optimizations and provide seamless integration with DSM, their operating system. Additionally, using Synology Drives offers the convenience of having a single vendor for warranty claims. The price premium associated with Synology Drives can be attributed to these advantages.



Why disable admin account on Synology.
The three most commonly used and targeted admin account names are "admin," "administrator," and "root." Malicious actors attempting to gain access to your Synology device often try these usernames. To enhance security, it's advisable to disable these account names. Additionally, you should avoid using common usernames like "user," "pcuser," "test," "guest," "ftp," "ftpuser," "1234," and "admin1234" as they are frequently targeted as well.


Why upgrade ram on Synology
Upgrading your RAM can significantly improve the performance and expand the functionality of your Synology NAS. One of the most common use cases is the ability to run more applications, whether through Virtual Machine Manager (VMM) or Docker. Additionally, increasing RAM can enhance the overall performance of your Synology device, making it more responsive and capable of handling a wider range of tasks and workloads.



Where can I find synology support in UAE
We , PNP are the authorized synology Support center in UAE.


who makes synology hard drives
Synology HAT5300 drives utilize Toshiba MG drives with firmware optimizations by Synology. Similarly, HAT3300 drives are based on Seagate Ironwolf Drives, also featuring customized firmware from Synology. These firmware optimizations aim to enhance performance and compatibility with Synology NAS systems.



How much RAM does Synology need?
The RAM requirements depend on your usage. For basic storage needs, 2-4GB of RAM is suitable. However, as your usage becomes more demanding, your RAM requirements will increase. If you plan to run virtual machines on your Synology, you should allocate RAM in proportion to the number of VMs you intend to use. Many users begin with the default RAM configuration and gradually increase it in small increments until they no longer experience noticeable performance improvements.



Synology how often to run SMART test?
Running a SMART test on a monthly basis is a good practice as it provides insights into your drive's health. However, it's essential to keep in mind that even with healthy drives, silent data corruption can occur. To mitigate this, it's advisable to schedule Data Scrubbing on a monthly basis as well. To prevent an increased load on your system, it's important to note that SMART tests and Data Scrubbing should not be run simultaneously.



Is Synology reliable?
Synology NAS devices are generally known for their reliability. They are designed for data storage and offer features like RAID for redundancy. However, like any hardware, their reliability can depend on factors such as usage, maintenance, and the specific model.


Does Synology ever go on sale?
Yes, Synology NAS devices and related accessories often go on sale, especially during special events like Black Friday, Cyber Monday, and other promotional periods. Retailers and Synology themselves may offer discounts, so it's a good idea to keep an eye out for sales.


How does Synology work?
Synology works by connecting to your network. Once it is connected, it will boot up like a server and provide an intuitive operating system (DSM) for configuring storage. This storage will be accessible to anyone on your network, and can also be accessed by other users on the internet with proper credentials if remote access is configured. Additionally, you have the option to install various other applications on your Synology device.



How does Synology QuickConnect work?
Synology QuickConnect lets you access your Synology NAS (Network Attached Storage) Securly and easily. Easy part first - all you need to do is create a QuickConnect ID and use it to access your synology Anywhere on the internet. Even if there is no direct connection possible it will go through a relay server so you are connnected all the time.
Now the secure part - Synology Quickconnect is more secure compared to port forwarding.


How does Synology SHR (Synology Hybrid RAID) work?
Synology SHR works by initially partitioning your hard drives into logical disks that are the same size as the smallest drive in your RAID group. These logical disks are then used to create a RAID, ensuring that you never lose capacity when mixing hard drives of different capacities. This is unlike traditional RAID systems, which would treat every member of the RAID group as having the smallest capacity.


How does Synology Drive work?
Synology Drive is a file synchronization and sharing service.You can syncronize your data across multiple NAS, Mobile devices and coputers - think of it as your own Dropbox but with advanced features like version control, file restoration, and file sharing with customizable access permissions.


How to replace a failing drive in Synology?
To replace a failing drive in a Synology NAS device you don't have to power off the device. Just pull out the failed drive , replace it with another drive( of the same model and capacity preferably). Then go to Storage Manager > Volume > Manage > Repair to initiate the repair process for the volume. If y



How to initialize a drive in Synology?
To initialize a new drive in a Synology NAS that hasn't been used with another Synology system, follow these steps:

Insert the drive into any available drive bay on your Synology NAS.
Access the Synology Storage Manager.
From within Storage Manager, you have two options: you can either add the new drive to an existing storage pool or designate it as a hot spare.

However, if you have a set of drives that were previously used in another Synology NAS, there are some important considerations:

Ensure that you have all the drives belonging to the same RAID group.
Confirm that the RAID on the drives is in a healthy state.
The Synology NAS from which the drives were taken must support migration to the new Synology device.
The drives must also be compatible with the new Synology system.

If all these conditions are met, follow these steps:

Install the drives in the new Synology NAS.
Power on the new Synology device.
You should be able to access your old drives immediately, provided that the migration is supported and the hardware is compatible.



How to map a network drive in Synology?

To map a folder from your Synology NAS to your computer for accessing Synology files, follow these steps:

Ensure that CIFS/Samba/SMB is enabled on your Synology NAS. You can enable this in the Synology settings.

Make sure you have the necessary credentials to connect to the shared folder on the Synology.

Open File Explorer by clicking on the taskbar icon, using the Start menu, or pressing the Windows logo key + E.

In File Explorer, select "This PC" from the left pane.

On the File Explorer ribbon, select "More" and then choose "Map network drive."

A dialog box will appear. Here, you can choose a drive letter (e.g., Z:) for the mapped network drive.

Click on the "Browse" button or manually input the path of the folder on your Synology in the following format: \synology_ip_address\shared_folder_name

Click "Finish" to continue.

You will be prompted to provide your credentials. Enter your username and password for the Synology NAS.

Click "Connect" to establish the network drive connection.

Now, you should have the Synology folder mapped to your computer, and you can access it like any other drive or folder on your PC.



Why does Synology have 2 lan ports
Many NAS manufacturers, not limited to Synology, offer devices equipped with two or more LAN ports. Multiple LAN ports serve various purposes, such as enabling link aggregation, which combines the bandwidth of both ports. Additionally, dual LAN ports offer redundancy, ensuring uninterrupted network connectivity in the event of one port or cable failure.


Where to buy Synology NAS in Dubai ?
Synology NAS devices are available for purchase directly through PNP, the authorized Synology sub-distributor and service partner in Dubai. You can also find them on various online marketplaces like Amazon and numerous other retailers. The advantage of acquiring your Synology NAS through PNP is the added benefit of free preconfiguration and expert services.


Where to buy Synology Spare Parts in the UAE ?
If you need Synology spare parts, please reach out to us at PNP, the Synology sub-distributor and service partner. We can supply you with genuine Synology spare parts. Please note that spare parts are typically not kept in stock, with the exception of a few power bricks, and may take approximately three weeks to procure.


Where to buy Synology Hard Drives in the UAE ?
For Synology-compatible hard drives, you can make your purchase from PNP, the Synology sub-distributor and service partner in Dubai. Our inventory includes a range of Synology HAT5300 and HAT3300 hard drives. Always ensure that the products and components you select are authentic and compatible with your specific Synology NAS model to maintain peak performance and reliability.



What ports should I forward on Synology?
No ports need to be forwarded from your router to your Synology NAS, as doing so can pose security risks. We recommend using either a VPN (you can utilize the Synology Built-in VPN Server) or the QuickConnect service for secure access. However, if you still choose to forward a port, it should typically be the port on which your service is running, with DSM's web interface often using port 5000.


what happens if synology dies ?
There are two distinct components: the Synology NAS (which stores configuration data but not user data) and the hard drives or SSDs (which house all your data). If your Synology NAS unit experiences a failure, but the storage media (hard drives/SSDs) remains intact and functional, your data is not lost. You have the option to repair your Synology Unit. You an also replace your Synology unit with another model , ensuring it supports hard drive migration to preserve your data.

All the products data and specifications are taken from Synology Official Website. We are a Synology Authorized Service Center and Sub Distributor for UAE.

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