We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services.
If you have a Synology Device that failed
Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you.
If you Need an NBD Service for your Synology
An NBD replacement service allows for a next business day shipment of a replacement device. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost
Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out)
This document explains the Material return process for Synology Devices for UAE.
Service Categories
Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. Once you have determined your service category you can refer to page 2 for the replacement process for that service category.
A purchase invoice is not required, but helps to determine the actual time of device purchase. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping
The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. We will then advise you on the process for your device.
|
Service Category |
Eligible Criteria |
Cost |
Time Required |
|
Category 1 |
Device has an existing NBD Plan |
Free Replacement Device in Advance |
Ships Next Business Day |
|
Catetory 2 |
Device is in Warranty and purchased through UAE Channel |
Free Repair or replacement |
2-3 weeks |
|
Category 3 |
Product is out of warranty , or purchased through non-UAE Channel |
Parts and Labor charged |
2-3 weeks |
Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not.
Download RMA Guide with all the details How to pack your Faulty DeviceThe NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails.
- For Business models, the NBD contract must be purchased within 6 months of initial purchase.
- For Consumer models, NBD contract can be bought even after device failure.
Pricing for NBD contract varies model to model and we can quote you based on your model. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you.
Synology's authorized service partner never comes into contact with your end customer, protecting your interests. It is a great way to increase your profit, differentiate yourself from other box vendors, and provide higher quality service to your customers
For mission-critical equipment, end customers are looking for a guaranteed NBD replacement. An NBD replacement plan is tied to a device's serial number, and in the event of a device failure, a replacement device will be shipped to you the next business day.
Download White Label Service Details
Synology Tech Refresh and Data Migration
We offer a tech refresh for older devices. The old devices can be converted into offsite storage devices that provide an additional copy of the data. We also handle the complete migration of the old device to a new device.
Synology Capacity Upgrade
If your Synology is out of capacity, we can help. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data.
Synology Security Audit, Synology Ransomware Protection and Recommended Best Practices
We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. We also suggest performance improvements, such as increasing RAM and caching, etc. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data.
FREE Delivery in UAE
Including Dubai, Abu Dhabi and SharjahNAS Experts
QNAP , Synology Top Sub Distributor and Service Partners in UAETOP Integrator
Second time Winner of GEC Awards in Data Storage Category UAEHonest and Credible
4.8+ Star Google rating. Thousands of satisfied customers in UAE